Response By Email (Mohammad R) (11/11/2022 12:28 PM) Hello Richard, Thank you for contacting Intermedia Support! It was a pleasure speaking with you today, here is a follow-up to our phone conversation: Summary of issue(s): Outlook prompting for password. Steps that were taken: -Called you back to work on resolving the issue. -You were gone for the day and requested to proceed on the case on Monday. -As discussed we would work on this issue on Monday please call us at 1.800.379.7729 option 3 on Monday anytime whenever it is convenient for you to have us assist and provide case number 6545685 to the support agent. -Please Utilize Outlook Web access Until the issue with the link is fixed, as the issue with the link is a temporary one please try to open it again later if you get a chance. Knowledge Base Article(s) for your reference: https://support.smarshmail.com/app/articles/detail/a_id/24338/kw/2FA Status: WaitForCustomer Next Steps: You can Reply to this email for any updates on the working of the link. Thank you for contacting Intermedia Support! We pride ourselves in providing a Worry-Free experience, so if we can help further, please do not hesitate to ask! You may receive a survey regarding our interaction today, We would appreciate any feedback you would care to provide. You can also provide feedback anytime by emailing feedback@intermedia.net. Thank you and have a great day! Response By Email (Mohammad R) (11/11/2022 11:07 AM) Hello Sonia, Thank you for contacting Intermedia Support! It was a pleasure speaking with you today, here is a follow-up to our phone conversation: Summary of issue(s): Outlook prompting for password. Steps that were taken: -Found that 2fa for Exchange is enabled on account krhodie@gcgwm.com and we needed to allow this device from Management portal. -Initiated a remote session. -We had received a notification in our inbox with a link to Exchange device management portal to activate the token and authorize this device. -We were Not able to open Exchange device management portal https://2fa.agmail.smarshmail.com We are getting "This site can't be reached", We tried Alternative browsers , different devices and Cellular data but the issue persists. -As are still looking for the solution to this issue we Scheduled a callback. -Set the status of the case in "waiting" Knowledge Base Article(s) for your reference: https://support.smarshmail.com/app/articles/detail/a_id/24338/kw/2FA Status: WaitForCustomer, as we discussed. Next Steps: I Wil call you back as discussed. Thank you for contacting Intermedia Support! We pride ourselves in providing a Worry-Free experience, so if we can help further, please do not hesitate to ask! You may receive a survey regarding our interaction today, We would appreciate any feedback you would care to provide. You can also provide feedback anytime by emailing feedback@intermedia.net. Thank you and have a great day! | 
